Employment at Harbor Care

+ Healthcare Navigator

Job Summary

The Healthcare Navigator will work as part of a team to provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF Healthcare Navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team- including medical, nursing, and administrative specialists, and case management personnel. The SSVF Healthcare Navigator works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF Healthcare Navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.

Direct Service:

• Conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.
• Collaborates with case manager and Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care.
• Serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
• Regularly reviews care plan goals with the Veteran, conducts regular non-clinical barrier assessments, and provides resources and referrals needed to support adherence.
• Determine the needs, strengths, limitations, and preferences of each Veteran and engage in problem-solving to identify and reduce barriers to care.
• Assists the Veteran in identifying methods to monitor progress toward meeting health goals and provides ongoing follow up.
• Assists in identifying VA and community resources to prevent disease and promote self-care.

Requirements, Knowledge, Skills and Abilities

• Maintain precise and accurate documentation of case management services, including client files, case notes and entries into the Homeless Management Information System (HMIS)
• Adhere to the policies and procedures outlined in the SSVF Program Manual
• Adhere to client confidentiality requirements and standards.
• Be a representative of, and coordinate with providers through Harbor Care
• Continue to acquire professional education and development in best practices relevant to veterans and the homelessness experience.
• Participate in all SSVF team meetings, relevant regional meetings, webinars and trainings.
• Outreach to identify veterans experiencing homelessness and link to housing resources
• Maintain current calendar of all professional activities in Outlook.
• Coordinate with Outreach Lead, Community Data Specialist and Housing Navigator as appropriate to meet veteran needs.
• Assist with transportation, when necessary

Community Organizing

• Identify and provide community presentations targeting new partnerships for healthcare connections
• Coordinates services with other organizations and programs to ensure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans; provides case management services to Veterans; serves as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the public.
• Responsible for educating the Veteran and caregiver of the available services and assisting them in establishing the appropriate referrals based on the Veteran’s preference.
• Follows the care plan to facilitate adherence, and collaborates with community providers to maximize the use of VA and community resources.
• Network with other agencies, coalitions, and local community meetings
• Actively participate in staff meetings and complete trainings as assigned
• Other duties as assigned by Program Manager

Basic Qualifications:

Educational and Professional:

• LICSW preferred, Bachelor’s degree required.
• Experience, education and/or training in social work, occupational therapy, counseling, case management, psychology or other related human service field

Knowledge/Abilities/Requirements

• History working with Veterans and with at risk/homeless populations
• Veteran status preferred, but not required
• Experience/knowledge of computers applications
• Be aware of and adhere to all HIPAA rules and regulations and must be an active participant in safety measures for ensuring confidentiality of information as it relates to clients and this agency
• Ability to work independently
• Ability to work effectively with people, and function as part of a team
• Respect of client diversity and/or families cultural, religious, and ethnic differences
• Resourcefulness, flexibility, integrity, and organizational skills
• Ability to develop relationships with a wide variety of stakeholders
• Understanding of SSVF Program requirements and services
• Clean Driving Record

+Certified Medical Assistant

Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed Certified Medical Assistant for our Health add Wellness Clinic to help further our mission. This position offers a $5,000 Sign-on Bonus.

Job Summary

The Certified Medical Assistant will provide support to the clinical providers by assisting with various patient care activities. This includes a combination of administrative and clinical practice responsibilities. Prepares patients for their visit; examination procedure and/or treatment in accordance with established procedures; obtain vital signs as necessary; prepare appropriate paperwork for procedures, laboratory work, tests, or referrals for provider signature and comment; assist providers and nurses in urgent and emergency clinical situations, including obtaining and operating medical equipment in accordance with established protocols and standards.

Responsibilities

• Greets patients and escorts them to the examination room
• Interviews patients and measures vital signs. Updates patient medication and allergy lists
• Records information in the Electronic Medical Record (EMR) Processing medication refill requests. Notifying patients of lab results as appropriate
• Administering injections. Prepares examination rooms, including stocking and cleaning.
• Inventories medical supplies and materials for assigned area of responsibility, removes outdated materials and ensures proper labeling. Effectively communicates and coordinates with fellow team members.
• Answering the phones and identifying and documenting the patients’ health problems/complaints and directs the calls appropriately and effectively.
• Knowledgeable regarding patient population management and effective communicators for all segments of the patient population, particularly vulnerable populations.

Educational and Professional

Basic Qualifications:

• High School Diploma
• American Association of Medical Assistant MCA Certification and CPR Certification Required.
• Knowledge of Microsoft Office and Centricity EMR software preferred.
• Experience in a community healthcare setting.
• At least one (1) year of clinical and administrative experience as a Medical Assistant.
• Current CPR certification.

Preferred Qualifications:

• Associates or Bachelor’s degree is desired but not required
• Resourcefulness, flexibility and integrity.
• Experience working in a healthcare organization is a plus

Knowledge and Skills:

• Plans appropriate care coordination utilizing community resources and acts as a liaison by relaying information necessary for continuity of care to other health professionals and agencies.
• Participates in carrying out any Quality Improvement/Assurance initiatives and activities.
• Anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity.
• Conduct oneself in a manner that promotes safety

+ Case Manager

Coos, Grafton, Carroll Counties - Boulder Point Office, Plymouth

Job Summary

Direct Service:

• Provide strengths-based case management to SSVF households as assigned. Case management includes, but not limited to: screening, intake, assessment, individual service plan development, budgeting, monitoring, linkages to appropriate community resources, follow-up, advocacy, appropriate discharge, and tracking client outcomes.
• Monitor the participants progress on the Individual Service Plan, and amend or extend the plan as needed to ensure that participants achieve their housing stabilization goals.

Requirements, Knowledge, Skills and Abilities

• Maintain precise and accurate documentation of case management services, including client files, case notes and entries into the Homeless Management Information System (HMIS)
• Adhere to the policies and procedures outlined in the SSVF Program Manual
• Adhere to client confidentiality requirements and standards.
• Be a representative of, and coordinate with providers through Harbor Care
• Continue to acquire professional education and development in best practices relevant to veterans and the homelessness experience.
• Participate in all SSVF team meetings, relevant regional meetings, webinars and trainings.
• Outreach to identify veterans experiencing homelessness and link to housing resources
• Maintain current calendar of all professional activities in Outlook.
• Coordinate with Outreach Lead, Community Data Specialist and Housing Navigator as appropriate to meet veteran needs.
• Assist with transportation, when necessary

Community Organizing

• Participate in the Continuum of Care within their region, coordinated entry local service delivery area meetings, statewide Ending Veteran Conferences calls and local case conferencing
• Establishes and maintains collaborative working relationship with community and VA resources.
• Performs other related duties as assigned by Program Manager

Basic Qualifications:

Educational and Professional

• Bachelor Degree, in social work or behavioral science preferred
• One to two years of previous experience in adult case management.
• Working knowledge of community resources as they relate to homelessness and veterans.
• History working with vulnerable/homeless populations
• Experienced with Microsoft Office (Word, Excel, PowerPoint), Outlook, Internet

Knowledge/Abilities/Requirements

• Strong writing, reading, listening and speaking communications skills.
• Ability to set and observe appropriate boundaries with clients.
• Able to maintain a professional, customer service-oriented attitude at all times.
• Strong team/ consensus building skills
• Ability to meet with households with diverse needs and challenges
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Able to meet a flexible work schedule
• Be aware of and adhere to all HIPAA rules and regulations and must be an active participant in safety measures for ensuring confidentiality of information as it relates to clients and this agency
• Ability to work independently
• Clean Driving Record
• Other Core Competencies expected: time management, attention to detail, crisis management, interpersonal skills, reliability, collaboration, initiative and community organizational understanding

Preferred Qualifications:

• Military Veteran, military spouse or a Gold Star family member status is preferred